Shipping and Delivery
JUST LED US Inc. will ship your order to your home or business (your physical shipping address is what becomes the reference for what courier service JUST LED US chooses for your delivery) or to your local authorized JUST LED US Inc. sales representative.
Courier service varies by Country.
JUST LED US Inc. ships your merchandise using:
The above Couriers, Canada Post, USPS, UPS, FedEx, DHL and various truck freight companies are used for domestic shipments within the continental United States and Canada. Transit times vary between the numerous different companies. You will be notified when your product has shipped. Important: the customer must be home for freight shipments in order to sign for the merchandise at the time of delivery.
Damaged and Lost Packages
If you receive a package which was damaged, ( ie. the product inside the package is damaged or some pieces inside the package are missing, etc.), please contact customer service immediately or email your sales person of record to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, ( i.e. missing a complete box, etc.), please contact customer service immediately or email your salesperson of record to report it.